Return and Refund Policy

Overview

At Domico, our focus is on providing top-tier technology solutions that facilitate seamless property transactions. We are dedicated to delivering high-quality services that meet the needs of our clients. This Return and Refund Policy outlines that all charges for our technology services are non-refundable. This policy applies to all transactions conducted through our platform.

Non-Refundable Items

Technology Service Charges

• Software Access Fees: Charges for access to our property management software, including any subscription or one-time fees.
• Digital Services: Fees for digital services such as online property listings, virtual tours, and digital marketing tools.
• Consultation Services: Charges for any technology-related consultations or custom solutions provided by our team.

Administrative and Processing Fees

• Setup Fees: Initial setup fees for integrating our technology solutions with your property management systems.
• Transaction Fees: Fees associated with processing payments and maintaining accounts.

Exceptional Circumstances

While our standard policy is to not issue refunds, we understand that exceptional circumstances may arise. In such cases, we may consider refunds on a case-by-case basis. If you believe your situation warrants a refund, please contact our customer support team with the following information:

• Detailed description of the issue
• Relevant transaction details
• Any supporting documentation

How to Request a Refund

1. Contact Customer Support: Email us at support@domico.in within 24 hours of the transaction to request a refund.
2. Review Process: Our team will review your request and notify you of the decision within 5 business days.
3. Decision and Processing: If approved, the refund will be processed within 10 business days to the original payment method used during the transaction.

Contact Us

If you have any questions or need further assistance regarding our Return and Refund Policy, please contact us:

Email: support@domico.in